Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
How to contact us
If you have any questions about this privacy notice or our privacy practices, please contact us via email at theracketsurgery@gmail.com.
What information we collect, use, and why
We collect or use the following information to provide services and goods:
- Names and contact details
Please note that we do not hold, store or use any financial information that you may use in the purchasing of services and goods from us.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We require your information in order to contact you regarding your order.
- We may contact you by email or phone.
- The collection of information aids our record keeping, helping us to understand your needs and provide you with a personalised service on any subsequent orders (based on your order history).
- We may occasionally send a promotional email about The Racket Surgery services, special offers or other information which we think you may find interesting using the email address which you have provided.
Where we get personal information from
We collect information directly from you when you make enquiries via phone or e-mail, or in person.
Who we share personal information with
We will not sell, distribute or lease your personal information to third parties unless we are required to by law.
How long we keep information
We keep your personal information for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. Generally, this means we will store information for accounting, tax reporting and record-keeping purposes for a period of six years.
How we protect your data
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. All information is stored electronically; no paper copy of your information is retained by us or supplied to any third-party organisation. However, no method of electronic storage is 100% secure and we cannot guarantee its absolute security.
Children's privacy
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our records.
Links to other sites
Our website may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Changes to this privacy notice
We may change this privacy notice from time to time by updating this page. We therefore recommend that you check this page from time to time to ensure that you are happy with any changes.
Last updated
28 January 2025
