Stringing Policy

Conditions

Please note that cracked/broken frames will not be accepted. All rackets are visually inspected for structural integrity before commencing stringing; if any structural damage is identified, this shall be advised to the owner and the racket will be returned in its original state (at no charge).

Rackets will only be strung within the particular racket manufacturer’s recommended tension range. Requests for tensions beyond the recommended range are not accepted.

The Racket Surgery will only perform a full restring. We do not repair single broken strings.

Damage

While every effort is made to protect the frame during the stringing process, no guarantee is made against breakage. Rackets are left at the owner’s risk and The Racket Surgery will not be held responsible for any damage that may occur to the racket in the stringing process.

Providing Your Own String

You may provide your own string for us to restring your racket with. There is a standard labour charge of £12 for this service.

If you choose to provide your own string, The Racket Surgery will not be held responsible if the strings break.

If the length of string provided is insufficient, we will be unable to string the racket with it. If this occurs, we will offer an alternative string at a revised cost in accordance with our price lists.

Local Drop-off Points

The Racket Surgery operates racket drop-off / collection points at selected locations. Current locations are:

Rackets are left at the owner’s risk. The Racket Surgery will not be held responsible for the loss or damage of any items left at the drop-off / collection points.

Postal Stringing Service

The Racket Surgery does not offer a postal racket stringing service.

Payment

Payment is taken after the racket has been strung. Once payment has been received, the racket shall be returned to the owner. Rackets will not be released until full payment has been made.

Accepted payment methods are cash or bank transfer.

Guarantee / Refunds

There is no guarantee on our stringing service and unfortunately we do not offer refunds.